dbji Privacy Policy

1 About This Policy

This Privacy Policy applies to all personal data processed by dbji in connection with the operation of its online betting and casino platform, including data collected via the dbji website, any mobile-optimised interface, and all associated support and communication channels.

dbji is committed to handling personal data responsibly, transparently, and securely. This policy has been written in plain language to ensure that all players — regardless of their level of technical or legal knowledge — can clearly understand how their information is used. Where technical or legal terms are unavoidable, we have provided explanations.

This Privacy Policy should be read alongside the dbji Terms & Conditions and the Responsible Gaming Policy, which together govern the full relationship between dbji and its players. In the event of any conflict between these documents on privacy matters, this Privacy Policy shall take precedence.

dbji's services are directed at players based in Bangladesh. If you are accessing the platform from outside Bangladesh, you acknowledge that your personal data may be processed in a jurisdiction with different data protection laws than your own, and you consent to that processing by using our services.

2 Data We Collect

dbji collects personal data in several categories depending on the nature of your interaction with the platform. The following table provides an overview of the types of data we may hold about you:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is necessary for identity verification purposes.

3 How We Collect Your Data

dbji collects personal data through the following channels:

• Direct Registration: When you create a dbji account, you provide identity and contact information directly. This is the primary source of personal data held by dbji.
• Account Activity: Your usage data is generated automatically as you interact with the platform — placing bets, spinning slots, accessing live casino tables, or navigating between sections of the site.
• Payment Transactions: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment provider shares necessary transaction data with dbji to confirm and reconcile the transaction.
• KYC Verification: When we require identity verification, you submit documents (such as your NID or passport) directly to our verification system. These documents are processed securely and retained in accordance with our data retention schedule.
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to collect technical and usage data automatically when you visit the dbji website. Please refer to Section 7 of this Policy for full details.
• Customer Support Interactions: When you contact our support team via email or live chat, the content of that communication is recorded and stored as part of your account record.
• Third-Party Sources: In some cases, we may receive data about you from third-party identity verification providers, fraud prevention services, or payment processors to help us fulfil our legal obligations or protect the integrity of the platform.

4 How We Use Your Data

dbji uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To register your account, verify your identity, and manage your ongoing relationship with the dbji platform.
• Service Delivery: To provide access to sports betting, casino games, live dealer games, slots, and all other features of the dbji platform.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (৳ BDT) via your chosen payment method, and to maintain accurate financial records.
• Legal Compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, age verification requirements, and any other legal duties, including responding to lawful requests from competent authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor player activity for signs of problem gambling, apply responsible gaming tools (such as deposit limits and self-exclusion), and intervene where player welfare may be at risk.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with account or technical issues.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the quality, reliability, and user experience of the dbji platform.
• Marketing Communications: Where you have given explicit consent, to send you information about promotions, bonuses, new games, and special offers relevant to your interests. You may withdraw this consent at any time.

5 Legal Basis for Processing

dbji processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing that is necessary to provide the services you have requested — including account registration, payment processing, and access to games — is carried out on the basis of contractual necessity. Without this processing, we cannot deliver the dbji service to you.
• Legal Obligation: Certain processing activities — including age and identity verification, AML transaction monitoring, and record-keeping — are carried out to comply with legal obligations applicable to dbji's operations.
• Legitimate Interests: Some processing is carried out on the basis of dbji's legitimate interests in operating a secure, fair, and commercially sustainable platform. This includes fraud prevention, security monitoring, platform analytics, and responsible gaming oversight. We only rely on legitimate interests where those interests are not overridden by your fundamental privacy rights.
• Consent: Where dbji processes your data for marketing purposes or for any non-essential cookie use, we rely on your freely given, specific, and informed consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

dbji does not sell, rent, or trade your personal data to any third party. However, we may share your personal data in the following limited circumstances:

• Payment Service Providers: We share necessary financial data with payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your deposits and withdrawals. These providers are bound by their own data protection obligations and may not use your data for any other purpose.
• Identity Verification Partners: We engage third-party KYC service providers to assist with identity and age verification. These providers process your documents under strict contractual confidentiality obligations and may not retain or repurpose your data beyond the verification process.
• Fraud Prevention and Security Services: We may share technical and identity data with fraud prevention services to detect and prevent financial crime, account abuse, and prohibited betting activity.
• Game and Platform Technology Providers: Some elements of the dbji platform are powered by third-party technology providers (including game studios such as Pragmatic Play, Evolution Gaming, and Spribe). These providers may receive limited usage data necessary to deliver their games and services within the dbji platform.
• Legal and Regulatory Authorities: Where required by law, court order, or the lawful request of a competent regulatory or law enforcement authority, dbji will disclose personal data as obligated. We will notify you of any such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving dbji, personal data held by dbji may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.

In all cases where data is shared with third parties, dbji requires those parties to implement appropriate technical and organisational measures to protect your personal data and to process it only for the stated purpose.

7 Cookies & Tracking Technologies

The dbji website uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and collect anonymised analytics data about how the platform is used. The following categories of cookies are in use:

• Strictly Necessary Cookies: These cookies are essential for the dbji platform to function. They enable core features such as maintaining your logged-in session, remembering your language and display preferences, and ensuring security during your visit. These cookies cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the dbji website — such as which pages are visited most frequently and how users navigate between sections. This data is used solely to improve the platform and is not used to identify individual users.
• Functional Cookies: These cookies remember choices you make on the platform — such as your preferred deposit method or responsible gaming settings — to provide a more personalised experience on return visits.
• Marketing and Targeting Cookies: Where you have provided consent, these cookies may be used to display relevant promotional content and to measure the effectiveness of dbji's marketing activity. You may withdraw consent for these cookies at any time.

8 Data Security

dbji takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL Encryption: All data transmitted between your device and the dbji servers is encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) technology, preventing interception during transit.
• Access Controls: Access to personal data held by dbji is restricted on a strict need-to-know basis. All personnel with access to player data are subject to confidentiality obligations and receive regular data security training.
• Secure Data Storage: Player data is stored on secured servers with physical and logical access controls, firewalls, and intrusion detection systems in place.
• Two-Factor Authentication (2FA): dbji offers 2FA to all account holders as an additional layer of account security. We strongly encourage all players to enable this feature.
• Regular Security Reviews: Our platform and data handling procedures are reviewed periodically to identify and remediate potential vulnerabilities.

While dbji implements robust security measures, no online platform can guarantee absolute security. You also play an important role in keeping your account safe. Please use a strong, unique password for your dbji account, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

9 Data Retention

dbji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active Account Data: Personal data associated with an active dbji account is retained for the duration of the account relationship and for a period of up to 5 years following account closure, to meet legal and regulatory record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 5 years from the date of the transaction in accordance with applicable AML requirements.
• KYC Documents: Identity verification documents are retained for the period required by applicable law, typically 5 years following the end of the account relationship.
• Support Communications: Records of customer support interactions are retained for up to 3 years to assist with dispute resolution and quality assurance.
• Marketing Data: Where you have consented to marketing communications, your marketing preferences are retained until you withdraw consent or request deletion of your data.
• Technical and Usage Data: Anonymised or aggregated analytics data may be retained indefinitely as it cannot be used to identify individual players.

When personal data is no longer required and no legal obligation requires its continued retention, dbji will securely delete or anonymise it using industry-standard data destruction methods.

10 Your Rights

As a player whose personal data is processed by dbji, you are entitled to exercise the following rights with respect to your personal information:

• Right of Access: You have the right to request a copy of the personal data that dbji holds about you, along with information about how it is used.
• Right to Rectification: If any personal data held by dbji is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that dbji delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing has no other lawful basis. Please note that certain data may be required to be retained by law and cannot be erased on request.
• Right to Restrict Processing: You have the right to request that dbji temporarily suspends the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, dbji will cease all such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of the rights listed above, please contact the dbji support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In some cases — for example, where a request is complex or where we receive multiple requests from the same individual — we may extend this period by a further 30 days and will inform you accordingly.

11 Children's Privacy

The dbji platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a player who registered with dbji is under the age of 21, we will immediately suspend the account, initiate a review of any transactions made, and securely delete all personal data associated with that account in accordance with our data retention procedures.

If you are a parent or guardian and believe that your child may have created a dbji account or provided personal data to us, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without undue delay.

dbji strongly supports responsible gaming and the protection of minors. We encourage all adults in Bangladesh to make use of parental control software and monitoring tools to prevent underage individuals from accessing online gambling platforms.

12 Third-Party Links

The dbji website may contain references to third-party services — including payment providers such as bKash, Nagad, and Rocket — whose own websites and applications operate independently of dbji and are governed by their own privacy policies. dbji is not responsible for the privacy practices, content, or security of any third-party website or service.

We encourage all players to review the privacy policies of any third-party services they use in connection with their dbji account, particularly their chosen payment providers. Your interactions with those services — including the personal data you share with them — are subject to the third party's own terms and policies, not this dbji Privacy Policy.

13 Updates to This Policy

dbji reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the dbji platform. When we make material changes to this Policy, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered players by email or in-platform notification.

We encourage all players to review this Privacy Policy periodically to stay informed of how dbji is protecting their personal data. Your continued use of the dbji platform following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any revisions to this Policy, please contact us to discuss your options, including account closure.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbji handles your personal data, please get in touch with our dedicated support team. We take all privacy-related enquiries seriously and aim to respond within 24 hours Bangladesh Standard Time (BST, UTC+6).

For self-exclusion requests, deposit limit adjustments, or responsible gaming support, please include your registered account username in your message. Our team will assist you promptly and with full confidentiality.